Across the pond

When I finished my last blog I accessed my email.

This is a copy of the message from npower.

Thank you for taking the time to contact us. 

Normally we provide an immediate response to our valued customers who contact us by email. Please accept our apologies for any delay in responding to you and rest assured that all efforts are being made to improve our response time. 

You can be confident that your enquiry is important to us and that we will reply as soon as possible.

 Their notion of 'immediate response' is to send an automated email. Instead of accessing their records about my complaints going back to May.

They are driving their 'valued customers' mad.

They should be told.