BT stands for Bumbledom Triumphant
October 9th, 2007(This blog is subtitled ‘BT: Rake’s progress, update five)
The telephone number which BT imposed on me on Monday of last week, and which I have resolutely refused to use, turns out to be a number belonging to someone else! Not only that the man concerned, who is a lifelong resident of Gospel Oak, has had this number for 16 years and it is his business number. So for the past week his business has suffered while he toiled through all those automated options to get BT to correct their dreadful mistake. So today he is getting his calls. But my line in Savernake Road is once again dead, as it has been for more than two months.
I think it is about time that Sir Michael Rake, the new chairman of BT, got to grips with these problems.
Here is the latest scorecard.
Number of Days BT has failed to connect my telephone as agreed: 70
Number of Days BT has failed to reply to my complaints and give me any explanation for this delay: 69
Money spent on mobile phone trying to contact a BT human being: £50 plus
Time spent on the telephone and internet complaints: Hours and hours.
Apologies from BT: Nil
The Chairman of BT is now Sir Michael Rake, an accountant with a record quite as distinguished in that field as Sir Christopher Bland was in his. Can he be happy with the way the company he now chairs is behaving? Does he even know how they are behaving?
Maybe not, so if you meet him, tell him. This is what he looks like.
Sir Michael Rake was appointed to the Board as Chairman on 26 September 2007.
He was Chairman of KPMG International from 2002 until September 2007. Prior to his appointment as Chairman of KPMG International he was Chairman of KPMG in Europe and Senior Partner of KPMG in the UK.